Next seasons season ticket

[johnthegriff]

Tiglon is happy that they are putting prices up in order for us to remain competitive, sounds good but the trick is to increase revenue, if higher ticket prices means fewer renewals the net result maybe a loss of income. As a Direct debit customer i have received a notification thanking me for renewing without first asking if I wanted to renew, I have schedule of my new payments and the new total cost of.my season ticket, in he small print below it mentions that there is a £5 charge for direct debit payment it does not specify whether that is a one off or a monthly charge. If it is a one off charge I am not happy, if it is a.charge on each payment then my ticket will be cancelled.

[Rugbygramps]

I’m very happy to be corrected but I think there has always been a charge from banks to businesses for setting up direct debits but was lower than a £5 and was absorbed by the business concerned.
I’m unsure how many direct debits Tigers collect but for 2000 spectators that is a cost of £10000 to the business. I’m almost certain this will be a one off fee.
My apologies if any or all of the above is incorrect

[Tiglon]

Tiglon is happy that they are putting prices up in order for us to remain competitive, sounds good but the trick is to increase revenue, if higher ticket prices means fewer renewals the net result maybe a loss of income. As a Direct debit customer i have received a notification thanking me for renewing without first asking if I wanted to renew, I have schedule of my new payments and the new total cost of.my season ticket, in he small print below it mentions that there is a £5 charge for direct debit payment it does not specify whether that is a one off or a monthly charge. If it is a one off charge I am not happy, if it is a.charge on each payment then my ticket will be cancelled.

I'm 99.9% sure it's a one off charge.

How many people are actually going to cancel over £5-10 per month? Look around at what other things cost, including other rugby tickets and other visitir attractions. The price is still very reasonable.

If they keep prices the same, there is very limited opportunity to increase revenue with occupancy already at a very high level. Sure, the chosen approach might fail (unlikely), but at least their trying to make the club sustainable, right?

[daktari]

Tiglon is happy that they are putting prices up in order for us to remain competitive, sounds good but the trick is to increase revenue, if higher ticket prices means fewer renewals the net result maybe a loss of income. As a Direct debit customer i have received a notification thanking me for renewing without first asking if I wanted to renew, I have schedule of my new payments and the new total cost of.my season ticket, in he small print below it mentions that there is a £5 charge for direct debit payment it does not specify whether that is a one off or a monthly charge. If it is a one off charge I am not happy, if it is a.charge on each payment then my ticket will be cancelled.

still no e-mail for me

[ay2oh]

Tiglon is happy that they are putting prices up in order for us to remain competitive, sounds good but the trick is to increase revenue, if higher ticket prices means fewer renewals the net result maybe a loss of income. As a Direct debit customer i have received a notification thanking me for renewing without first asking if I wanted to renew, I have schedule of my new payments and the new total cost of.my season ticket, in he small print below it mentions that there is a £5 charge for direct debit payment it does not specify whether that is a one off or a monthly charge. If it is a one off charge I am not happy, if it is a.charge on each payment then my ticket will be cancelled.

I'm 99.9% sure it's a one off charge.

How many people are actually going to cancel over £5-10 per month? Look around at what other things cost, including other rugby tickets and other visitir attractions. The price is still very reasonable.

If they keep prices the same, there is very limited opportunity to increase revenue with occupancy already at a very high level. Sure, the chosen approach might fail (unlikely), but at least their trying to make the club sustainable, right?

Agreed. If we all want a rugby club to support we all need to chip in. Fully understand that everyone has their own priorities and budget but Tigers need to be sustainable going forward and be able to attract the best players possible. If supporters decide to go on a match by match basis rather than buy a season ticket that is fine as well.

[johnthegriff]

As I said earlier if it is a one off charge I accept it although as my D/D was set up years ago I fail to see where the charge comes in, if it is a monthly charge on top of a large increase in percentage terms particularly when offering far less in return, fewer matches, no A League etc matter beyond Tigers control but still less for the money there does .come a point when one has to consider whether they are being taken for a muppet. Communication helps Tigers currently are not proving to be very good at that.

[CogGom]

Sometimes tigers do shoot themselves in the foot:-
fantastic communication from Andrea setting the scene and fully explaining the reasons for price increase, which in the main the majority on here, me included, fully understand - I even praised her for the comms.
And then Monday came!
As already mentioned no personal emails - learning off this forum as to what prices people were being expected to pay.

Sneaked in a £5 admin fee for people paying by DDebit - so say 10000 season ticket holders pay by DDebit, nice little £50000 for doing what? I’ve paid by DDebit for years - they’ll automatically request the new amount by the same DDebit, to the existing bank, and I’ll pay £5 for the pleasure. Time will tell if this is a one off or an annual charge as well. -

And finally the apology email regarding the first point - couldn’t make it up sometimes as a PR faux pas

I’ll still renew as planned but I do really wonder sometimes about offering my services as a publicity/communications officer..
Steve

[PAW2]

I'm struggling to work out what exactly the pricing is here. Ive tried to read through the board, but suspect Im not alone in being a little confused.

I think for my adult terrace ticket;

> I paid £260 last year (I've checked my direct debits)
> The same ticket this year is probably £360 +£5 admin fee
> There may be an early bird discount, but when I click renew I get this message "There were no subscriptions found that could be renewed at this time." I've had the same tickets for 15 years, I am logged in so maybe another computer error?
> Assuming friendlies, Europe and Prem Cup are the same structure next season, we are paying for 3 less games (WASPS, Worcester, Irish).

Therefore, broadly 28% increase in price for 14% less games?

[Rugbygramps]

Sometimes tigers do shoot themselves in the foot:-
fantastic communication from Andrea setting the scene and fully explaining the reasons for price increase, which in the main the majority on here, me included, fully understand - I even praised her for the comms.
And then Monday came!
As already mentioned no personal emails - learning off this forum as to what prices people were being expected to pay.

Sneaked in a £5 admin fee for people paying by DDebit - so say 10000 season ticket holders pay by DDebit, nice little £50000 for doing what? I’ve paid by DDebit for years - they’ll automatically request the new amount by the same DDebit, to the existing bank, and I’ll pay £5 for the pleasure. Time will tell if this is a one off or an annual charge as well. -

And finally the apology email regarding the first point - couldn’t make it up sometimes as a PR faux pas

I’ll still renew as planned but I do really wonder sometimes about offering my services as a publicity/communications officer..
Steve

If as I expect that is an admin fee being charged by the banks so that’s where it will all end up

[speedski]

Sometimes tigers do shoot themselves in the foot:-
fantastic communication from Andrea setting the scene and fully explaining the reasons for price increase, which in the main the majority on here, me included, fully understand - I even praised her for the comms.
And then Monday came!
As already mentioned no personal emails - learning off this forum as to what prices people were being expected to pay.

Sneaked in a £5 admin fee for people paying by DDebit - so say 10000 season ticket holders pay by DDebit, nice little £50000 for doing what? I’ve paid by DDebit for years - they’ll automatically request the new amount by the same DDebit, to the existing bank, and I’ll pay £5 for the pleasure. Time will tell if this is a one off or an annual charge as well. -

And finally the apology email regarding the first point - couldn’t make it up sometimes as a PR faux pas

I’ll still renew as planned but I do really wonder sometimes about offering my services as a publicity/communications officer..
Steve

If as I expect that is an admin fee being charged by the banks so that’s where it will all end up

There is no fee for a direct debit already setup and continuing - if tigers change it (unnecessarily I might add) then why should we pay.

In other news - still not have the ticket email but had two other emails, one for the shop and one for roarwards…talk about a shambles.

[Rugbygramps]

Sometimes tigers do shoot themselves in the foot:-
fantastic communication from Andrea setting the scene and fully explaining the reasons for price increase, which in the main the majority on here, me included, fully understand - I even praised her for the comms.
And then Monday came!
As already mentioned no personal emails - learning off this forum as to what prices people were being expected to pay.

Sneaked in a £5 admin fee for people paying by DDebit - so say 10000 season ticket holders pay by DDebit, nice little £50000 for doing what? I’ve paid by DDebit for years - they’ll automatically request the new amount by the same DDebit, to the existing bank, and I’ll pay £5 for the pleasure. Time will tell if this is a one off or an annual charge as well. -

And finally the apology email regarding the first point - couldn’t make it up sometimes as a PR faux pas

I’ll still renew as planned but I do really wonder sometimes about offering my services as a publicity/communications officer..
Steve

If as I expect that is an admin fee being charged by the banks so that’s where it will all end up

There is no fee for a direct debit already setup and continuing - if tigers change it (unnecessarily I might add) then why should we pay.

In other news - still not have the ticket email but had two other emails, one for the shop and one for roarwards…talk about a shambles.

Well Tigers will have to change the amount, but if it is the case that Tigers are passing on the cost of someone’s workload increasing that is not correct
As for your other issue posting on a fans forum isn’t getting you very far

[speedski]

If as I expect that is an admin fee being charged by the banks so that’s where it will all end up

There is no fee for a direct debit already setup and continuing - if tigers change it (unnecessarily I might add) then why should we pay.

In other news - still not have the ticket email but had two other emails, one for the shop and one for roarwards…talk about a shambles.

Well Tigers will have to change the amount, but if it is the case that Tigers are passing on the cost of someone’s workload increasing that is not correct
As for your other issue posting on a fans forum isn’t getting you very far

Sorry why should I have to chase the club to send me the information for the bill they will be sending me (if they ever work it out)?!?

Like has been said - great pre-emptive email from the CEO - horrible execution and yet they keep sending emails out touting for sales in the shop…not a good look.

[Rugbygramps]

There is no fee for a direct debit already setup and continuing - if tigers change it (unnecessarily I might add) then why should we pay.

In other news - still not have the ticket email but had two other emails, one for the shop and one for roarwards…talk about a shambles.

Well Tigers will have to change the amount, but if it is the case that Tigers are passing on the cost of someone’s workload increasing that is not correct
As for your other issue posting on a fans forum isn’t getting you very far

Sorry why should I have to chase the club to send me the information for the bill they will be sending me (if they ever work it out)?!?

Like has been said - great pre-emptive email from the CEO - horrible execution and yet they keep sending emails out touting for sales in the shop…not a good look.

Sorry why should you keep moaning about it on here, which achieves nothing rather than making a polite inquiry to the club, unless you would rather moan

[TigerFeetSteve]

There is no fee for a direct debit already setup and continuing - if tigers change it (unnecessarily I might add) then why should we pay.

In other news - still not have the ticket email but had two other emails, one for the shop and one for roarwards…talk about a shambles.

Well Tigers will have to change the amount, but if it is the case that Tigers are passing on the cost of someone’s workload increasing that is not correct
As for your other issue posting on a fans forum isn’t getting you very far

Sorry why should I have to chase the club to send me the information for the bill they will be sending me (if they ever work it out)?!?

Like has been said - great pre-emptive email from the CEO - horrible execution and yet they keep sending emails out touting for sales in the shop…not a good look.

Sales in the shop is a completely seperate issue here... they will try and clear stocks of products ready for new lines timed with the new season. Some stuff they have excess of and is on sale, a lot is only marginally reduced so I think their stock levels are not bad estimates...

[speedski]

Well Tigers will have to change the amount, but if it is the case that Tigers are passing on the cost of someone’s workload increasing that is not correct
As for your other issue posting on a fans forum isn’t getting you very far

Sorry why should I have to chase the club to send me the information for the bill they will be sending me (if they ever work it out)?!?

Like has been said - great pre-emptive email from the CEO - horrible execution and yet they keep sending emails out touting for sales in the shop…not a good look.

Sorry why should you keep moaning about it on here, which achieves nothing rather than making a polite inquiry to the club, unless you would rather moan

I have politely inquired. Twice.

This thread is about next seasons tickets and this is relevant to the situation many are facing.

I wasnt aware posting on this forum, which the club does read, was not allowed unless it it was positive news