A long time ago, working for a big American company, we had satisfaction surveys every year. Every year without fail the American executives used to come over to the UK to find out what was wrong. We'd give high ratings regarding our happiness in our jobs, then attach pages of complaints in the comments boxes.
Every year we had to explain that it was a British hobby to moan enormously about the 2% of things we hate rather than the 98% we love, and they should embrace the cultural difference.
Sent 'em away every year confused! Blinking hilarious.
As long as the club is solvent, the team plays (well or not so well, I'm no fair-weather fan), the more obvious and egregious crimes are kept to a minimum, I'm content. I have no secret behind the scenes access. I'm not personal friends with Steve Borthwick, nor does he ring me up for my immense rugby knowledge....very often...Steve, I'm sat by the phone. What do I know about running one of the most successful teams in world rugby?
