Use of Stub Hub ended!

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Tigerbeat
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Use of Stub Hub ended!

Post by Tigerbeat » Wed Aug 26, 2015 4:59 pm

Ticket buybacks
If you are a season ticket holder and find that you are unable to attend a particular fixture, you can offer your place for re-sale.
We are no longer working with StubHub, but Tigers are running our own Buyback scheme which will be launched before the opening home game in the Aviva premiership season, against Harlequins on October 25.
Season ticket holders will be able to release their tickets if they are unable to attend, allowing other supporters to buy them. A pro rata price for the position will be refunded from the club to the season ticket holder.

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fentiger
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Re: Use of Stub Hub ended!

Post by fentiger » Wed Aug 26, 2015 5:43 pm

That should be better! The one and only time I used StubHub was not a good experience, they took weeks to pay and then it was wrong, in the end I got them to refund me their fees, but it was a struggle!

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Re: Use of Stub Hub ended!

Post by Soggypitch » Wed Aug 26, 2015 8:24 pm

For Stubhub read glorified ticket touts, it's well overdue that Tigers have split from them.

Good riddance I say!
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Re: Use of Stub Hub ended!

Post by AlphaWiseOwl » Fri Aug 28, 2015 9:03 am

I totally agree and this is a move which I wish all the other clubs would follow. StubHub and their like are nothing short of on-line ticket touts and if I had my way, would be banned completely. Well done Tigers for looking after your season ticket holders. I predict it could lead to more people signing up for the whole season if the buy-back scheme turns out to be a fair and simple exercise to release tickets when you simply cannot make a game due to weddings (Saturdays mainly), work (Friday nights), broadcasters changing KO times or the raft of other stuff that hits any family during the course of a season. I am delighted with this change and feel as if Tigers really do care about me as a season ticket holder.

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Re: Use of Stub Hub ended!

Post by bc » Fri Aug 28, 2015 11:51 pm

My Stub Hub experience was excellent no complaints. I would suggest that it was such a success that Tigers think they can earn more by not splitting with Stub Hub. That may be true but they need to have a very good system in place or else they will drive touts for the handful of sell-out games we will get.

My experience with touts has always been paying inflated prices for tickets which is something that I never did using Stub Hub so I am not rushing to knock them.

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Re: Use of Stub Hub ended!

Post by Jeremy Anderson » Sat Aug 29, 2015 8:53 am

Stub Hub worked well for me last season - all our unwanted tickets sold and money arrived no problem. However I was concerned that we were selling tickets below list price against Tigers still trying to sell full price tickets. It seemed like Tigers had let in their own ticket tout.
Much happier with a Tiger's arrangement although I expect the only tickets resold now will be when Tigers have sold out first for that type of ticket.
Jez

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Re: Use of Stub Hub ended!

Post by arickett » Sat Aug 29, 2015 12:41 pm

Jeremy Anderson wrote:Stub Hub worked well for me last season - all our unwanted tickets sold and money arrived no problem. However I was concerned that we were selling tickets below list price against Tigers still trying to sell full price tickets. It seemed like Tigers had let in their own ticket tout.
Much happier with a Tiger's arrangement although I expect the only tickets resold now will be when Tigers have sold out first for that type of ticket.
Don't see why this would be the case as club would pay you 14th or 15th of your season ticket price back and then sell the ticket at full price as long as attendance hold up well above ST numbers should be petty cash netual,

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Re: Use of Stub Hub ended!

Post by Jeremy Anderson » Sun Aug 30, 2015 9:28 am

For matches that don't sell out with Stub hub I was able to sell my ticket below list price in competition with Tigers selling full price tickets. Under the new arrangement I expect that I will only get paid if Tigers sell my ticket at full price which they will presumably only do after they have sold the tickets they already have. This means I will only get money back on sold out games. No complaints as I thought the Stub Bub arrangement was a bad deal for the club.
Jez

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Bill W (2)
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Re: Use of Stub Hub ended!

Post by Bill W (2) » Sun Aug 30, 2015 10:32 pm

How much did Stub Hub pay Tigers to tout their tickets?

Not enough it would appear!

:smt005
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AlphaWiseOwl
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Re: Use of Stub Hub ended!

Post by AlphaWiseOwl » Mon Aug 31, 2015 4:01 pm

Jeremy Anderson wrote:For matches that don't sell out with Stub hub I was able to sell my ticket below list price in competition with Tigers selling full price tickets. Under the new arrangement I expect that I will only get paid if Tigers sell my ticket at full price which they will presumably only do after they have sold the tickets they already have. This means I will only get money back on sold out games. No complaints as I thought the Stub Bub arrangement was a bad deal for the club.
As details of the scheme have yet to be clarified I will wait and see how it will operate before berating it. The suggestion is that Tigers will refund the season ticket holder at the original cost, i.e. a proportion of your full season ticket price and that will apply to all grades and all bands. So long as I get my cost refunded I really don't care. As our prices for individual games are already discounted (by the very nature of being a season ticket) it is inevitable that Tigers may well sell that seat for a higher price as one-off match tickets are always more expensive. Good luck to them because it means I don't have to bother about it or feel cheated because a day or KO time has changed and I now can't get there. I'd rather let somebody else see our great team in action rather than there be an empty seat especially if I'm not out of pocket. You can still pass on your ticket to somebody you know as Tigers will happily re-print a match day ticket for collection at the ground and invalidate your card for that game.

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Re: Use of Stub Hub ended!

Post by ourla » Tue Sep 08, 2015 1:58 pm

You can still pass on your ticket to somebody you know as Tigers will happily re-print a match day ticket for collection at the ground and invalidate your card for that game.
Is that right, I never knew you could do that. Would be very handy for me as I live in Milton Keynes and so passing the cards on to mates and relatives isn't easy. What is the precise procedure please?
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JackFlashJonny
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Re: Use of Stub Hub ended!

Post by JackFlashJonny » Tue Sep 08, 2015 2:11 pm

ourla wrote:
You can still pass on your ticket to somebody you know as Tigers will happily re-print a match day ticket for collection at the ground and invalidate your card for that game.
Is that right, I never knew you could do that. Would be very handy for me as I live in Milton Keynes and so passing the cards on to mates and relatives isn't easy. What is the precise procedure please?

Just ring the ticket office, tell them the game and who you want to collect them and they will sort it out for you :smt023

ourla
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Re: Use of Stub Hub ended!

Post by ourla » Tue Sep 08, 2015 2:46 pm

JackFlashJonny wrote:
ourla wrote:
You can still pass on your ticket to somebody you know as Tigers will happily re-print a match day ticket for collection at the ground and invalidate your card for that game.
Is that right, I never knew you could do that. Would be very handy for me as I live in Milton Keynes and so passing the cards on to mates and relatives isn't easy. What is the precise procedure please?

Just ring the ticket office, tell them the game and who you want to collect them and they will sort it out for you :smt023
OK, cheers.
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ourla
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Re: Use of Stub Hub ended!

Post by ourla » Tue Sep 08, 2015 10:30 pm

More details from an email I received today:
Season ticket holders will be able to release tickets online or by calling the ticket office if they are unable to attend, allowing other supporters to buy them at our usual ticket prices, and a pro rata price for the position will be refunded from the club to the season ticket holder. Seats will be available to be purchased as soon as possible after you have listed them on the club's existing ticketing platform, and you will be able to delist your seat until it is sold.

The table below shows what the club will return to you if we are able to resell your ticket, and more details will follow on how the system will work before the end of September.
  • Adult 65+ YAFTS Junior Family
    GOLD £34 £34 £34 £34 £34
    SILVER £25 £23 £22 £10 £15
    BRONZE £22 £20 £19 £8 £13
    TIGER £16 £15 £15 £7 £10
    TERRACE £16 £15 £15 £7 £10
You're either in or you're out

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