We had up to 1st June to renew and this could only be done via telephone hotline or email -its about time we kept up with technology and enabled online bookings.
Anyway, I decided tohold on to my money as long as possible so rang up on 1st June to renew and guess what - the hotline was closed and it had also been on 31st May. In effect we had until 30th May to renew not 1st June.
I rang up this morning and eventually got throughand I complained about the deadline. I was then told that it had been extended for another day!
I origianlly thought about the 3 year option but decided on 1 year as I really would like to see an improvement in performance next season, other than Quins there were no really memorable efforts this season.
Season Tickets
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I agree with your comments about not being able to renew on the internet.
The idea of phoning up would be great, but the lines always seemed to be busy with people after GP final tickets.
Mrs FP tried to book online and eventually ended up having to go down to the ground.
It may come down to something like data protection, but for a club this size, improvements need to be made.
The idea of phoning up would be great, but the lines always seemed to be busy with people after GP final tickets.
Mrs FP tried to book online and eventually ended up having to go down to the ground.
It may come down to something like data protection, but for a club this size, improvements need to be made.
Our period of waiting is over - this is the time.
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The website did mention that the deadline had been extended for one more day to June 2nd:
http://www.tigers.co.uk/29_11302.php
They didn't publicise it very well, but they did publicise it nonetheless.
The ticket office is never usually open/staffed on non-(home)matchday weekends so I personally wouldn't have expected anyone to have been there on 31st May or 1st June, especially as the team were busy elsewhere on the 31st.
I understand your frustration over the lack of online renewals but I guess the problem is that with the 2 & 3 year options as well this year, everyone's individual amounts would have to be pre-loaded in to the system before it went live (which would be very time consuming for 13,000+ records, each with 3 variable values), especially given the low number that would probably choose to renew online.
http://www.tigers.co.uk/29_11302.php
They didn't publicise it very well, but they did publicise it nonetheless.
The ticket office is never usually open/staffed on non-(home)matchday weekends so I personally wouldn't have expected anyone to have been there on 31st May or 1st June, especially as the team were busy elsewhere on the 31st.
I understand your frustration over the lack of online renewals but I guess the problem is that with the 2 & 3 year options as well this year, everyone's individual amounts would have to be pre-loaded in to the system before it went live (which would be very time consuming for 13,000+ records, each with 3 variable values), especially given the low number that would probably choose to renew online.
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